FAQ Video on demand

Climb the sky can be viewed online on Saturday, April 1. You can purchase your ticket for that weekend until 11:59 p.m. (CEST) Saturday night. Please note that it can only be seen on April 1 as video on demand and not anymore after this date.

Watching from abroad is possible. You can watch the performance on Saturday, April 1 from 0.00 AM (CEST) until 23:59 PM (CEST).

Find out when the performance is available in your time zone here.

You certainly can, but only on April 1 between 00:00 (CET) and 23:59 (CET)

There are several payment options: iDEAL, credit card and PayPal.

As soon as we receive your payment, you will automatically and immediately receive an e-mail with an access link. This link will allow you to watch the video. It is a unique and personal link, we advise you not to share it with anyone else.

On the website you will find the overview of frequently asked questions. If the answer to your question is not listed here, please send an email to info@ndt.nl. We will be online on Saturday, April 1 to answer all questions.

The performance can be seen a total of three times. However, it can be stopped and paused unlimited times. If you do wish to see it more than three times, please contact us at info@ndt.nl.

The video can basically be played on any screen: on your PC, laptop, phone or tablet. For the most optimal theater experience, we recommend using as large a screen as possible, or for example by connecting your laptop to a television.

You need a few things to watch the video:
- A device to watch the video on. Preferably a tablet, laptop or PC, but the video can also be viewed on a smartphone.
- The device should at least have a recent browser (such as: Google Chrome, Firefox or Safari) and a good internet connection. Via a landline cable works best, but via WIFI or 4G is also possible.
- The unique, personal access link. You will receive this via email once we have received your payment.

You can, just make sure you copy and paste the URL from the email into on the desired device/in the desired browser.

You will receive a unique link after payment. Do not share it with others.

Yes, it is possible!

The live stream works best on an Internet browser that is up to date. Suitable browsers for example include Google Chrome, Firefox and Safari.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. Next, click the icon with three dots in the upper right corner of the Chrome window.
4. Open the cast menu and select the Chromecast device to which you want to cast.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Apple TV or television with Airplay support.
2. Open the event in the Safari browser.
3. When you're connected to the right network you should see an Airplay icon in the bottom right corner of the video player. Click this icon to start casting to your Apple TV.
4. Don't see an icon in the player? Try casting directly from your operating system, MacOS or iOS.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. When you're connected to the right network you should see a Chromecast icon in the bottom right corner of the video player. Click this icon to start casting.
4. Don't see an icon in the player? Try casting directly from the Google Chrome browser (See below for further information).

If you are unable to play the video after purchasing the link, first check that you have accepted cookies. If the video does not start running automatically, see if you can click "play" yourself.

It is often sufficient to refresh the page your browser.This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). Often the browser also has an icon (round arrow) that can be used to refresh the page. Click the "start video" button and then the play button to start the video.

If the video is still not working properly, you can try the following options:
- Check the access link. Is it the correct link from the confirmation email?
- Check your browser and if it has been recently updated. Suitable browsers are Google Chrome, Firefox en Safari.
- Check that your device's battery is sufficiently charged.

If you experience any problems or have questions when purchasing a ticket, you can reach us at info@ndt.nl

Your unique link was sent to the email address you used to purchase a ticket immediately after you completed your order and payment. See if the email ended up in your spam folder. The subject of the email begins with: "Here you go, your unique access link for...". If you really can't find the mail, please contact our help desk at info@ndt.nl. Our staff will be available online on Saturday, April 1, to assist you further.