FAQ Livestreams

Here is an overview of the most frequently asked questions and answers regarding Nederlands Dans Theater’s livestreams.

Step by step guide

Step 1: Choose when you want to watch

NDT aims to offer a number of performances online each season. This way our international fans can enjoy dance from the comfort of their own home. Click here to be notified by us of new online performances.

From 12:01 A.M. CET on December 29 till 11:59 P.M. CET December 30 you can enjoy Illuminate online. A unique chance to see this performance if you are unable to see it in theaters or simply want to enjoy the performance again. A ticket costs €15. Illuminate will be available for 48 hours online and you can watch at your own convenience during those two days.

ATTENTION: The performance will be availble until 11:59 P.M. CET on the 30th of December.  After this time the performance will no longer be available. So do make sure you start the performance on time to see it in full length. The performance lasts around 2,5 hours in total.

Check the date and time in your timezone here.

Step 2: Buy your ticket

Go to the order page and fill in the form. We need your email address to send your ticket. After your payment, you will immediately receive a unique link. In the mail and via the link, you will find again for which date and time your ticket is valid.

Step 3: Mark it in your calendar

If you bought your ticket long in advance, put the correct time and date in your calendar. That way you won't forget the performance when the time comes!
Do you live in a country other than the Netherlands? Do a time zone check just to be sure. You can do that easily via this website.

Step 4: Watch our online performance!

You can watch the performance at your own convenience between the 29th of december (starting at 00:00 CET) and the 30th of december (until 23:59 CET). During this time you can pauze and restart the performance whenever you like. If you run into problems or have questions during this time, our helpdesk will be available between 09:00 and 17:00 CET.

Step 5: Tell us what you think!

We are very curious about your opinion on our digital platform what you think of the experience. That way, we can continue to improve and cater to your needs. Afterwards, we will send an e-mail with a short questionnaire and extra material about the performance.

Questions about viewing the performance

Can I watch the stream from outside the Netherlands?

Yes, this is possible! Just be aware of the possible time difference. Click here for a timezone checker.

Can I watch the live stream with other people?

You will receive a unique link after payment. Do not share it with others as it can only be used on one device at a time.

Can the livestream still be watched back?

No, immediately after the live stream, the performance cannot be watched back.

Can I pause the live stream or watch it again later?

No, if you pause the live stream and play again later, the stream will start at the live moment. It will not be recorded.

Is it possible to change devices during the stream?

You can, but switching devices during the live stream is not recommended. We cannot guarantee that the stream will continue to work.

Can I watch the live stream on more than one device simultanously?

We recommend using the link on 1 device.

Which browsers are suitable for viewing the performance?

The video works best on an Internet browser that is up to date. Suitable browsers for example include Google Chrome, Firefox and Safari.

Can I forward the unique link to someone else?

We recommend NOT forwarding the link to anyone else if you want to watch the show yourself. This is because the live stream can only be viewed from 1 device. Whoever clicks the link first can watch.

I can't find my unique access link. What can I do?

After your payment you will receive a unique link in the email address you used. Perhaps the mail ended up in your spam box, you can search the subject of the confirmation mail, it starts with: 'Please, your unique link for...'. Can't find the link? Send a mail to info@ndt.nl.

How can I buy access links for more people?

Unfortunately, this is not possible now. The unique link is linked to the e-mail address you use to place an order. However, you can add someone else's email address when ordering and complete the payment for that person.

Questions about casting the performance

How can I cast to Chromecast from the Google Chrome browser?

  1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
  2. Open the event in the latest version of the Google Chrome browser.
  3. Next, click the icon with three dots in the upper right corner of the Chrome window.
  4. Open the cast menu and select the Chromecast device to which you want to cast.

How can I cast to an Apple TV or a television with Airplay support from the video player?

  1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Apple TV or television with Airplay support.
  2. Open the event in the Safari browser.
  3. When you're connected to the right network you should see an Airplay icon in the bottom right corner of the video player. Click this icon to start casting to your Apple TV.
  4. Don't see an icon in the player? Try casting directly from your operating system, MacOS or iOS.

How can I cast to Chromecast from the video player?

  1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
  2. Open the event in the latest version of the Google Chrome browser.
  3. When you're connected to the right network you should see a Chromecast icon in the bottom right corner of the video player. Click this icon to start casting.
  4. Don't see an icon in the player? Try casting directly from the Google Chrome browser (See below for further information).

Technical questions and questions during the stream

What should I do if I don't see anything on the screen or my screen freezes?

It is often sufficient to refresh the page your browser.This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). Often the browser also has an icon (round arrow) that can be used to refresh the page. Click the "start video" button and then the play button to start the video.

If the video is still not working properly, you can try the following options:
- Check the access link. Is it the correct link from the confirmation email?
- Check your browser and if it has been recently updated. Suitable browsers are Google Chrome, Firefox en Safari.
- Check that your device's battery is sufficiently charged.

Can I chat with the help desk or otherwise ask for help if something goes wrong?

During a livestream, our online help desk is available to you via the chat in Digital Theater. Open the chat via the icon at the bottom right. It is also possible to receive help directly via an email to info@ndt.nl.

If the answer to your question is not listed here, please email info@ndt.nl.