FAQ Livestreams

Not all online performances are available in the same way. Some are offered as live streams, others can be watched via Video on Demand (VOD).

Live streams: watch in real time at a set date and time. It is not possible to pause, rewind, or watch the performance later. Make sure to check the time in your own time zone and be ready to start on time.

VODs: these performances are available for 48 hours. Within that window, you can choose when to watch.

Each performance in the programme indicates whether it is a live stream or a VOD.
Click here to view the programme and stay updated about NDT Online.

Go to the order page and fill in the form. We need your e-mail address to send your ticket to. After payment, you will receive a unique link within 15 minutes, which is valid on the day in question. In the e-mail and via the link, you will again find for which date and time your ticket is valid.

When you purchase a package, you will receive a separate, unique viewing link for each program. You will not receive a viewing link within 15 minutes, but first a confirmation email of your purchase. The unique viewing links will follow on the 1st of October in a separate email.

Did you buy your ticket a while ago? Make sure to put the correct date and time in your calendar, so you don’t forget the performance!
And did you buy the package? Then add all performance dates to your calendar right away.

Do you live in a country other than the Netherlands? Do a time zone check just to be sure. You can do that easily via this website.

It's only possible to watch the performance live. Pausing, resuming and watch the performances later is not possible.

Experiencing problems while watching or do you have questions? Our helpdesk is open from 09:00 - 17:00 and during live streams. Contact us via chat in the Digital Theatre or via email on digitaaltheater@ndt.nl

We are very curious about your opinion on our digital platform what you think of the experience. That way, we can continue to improve and cater to your needs. Afterwards, we will send an e-mail with a short questionnaire and extra material about the performance.

Yes, this is possible! Just be aware of the possible time difference. Click here for a timezone checker.

You will receive a unique link after payment. Do not share it with others as it can only be used on one device at a time.

No, immediately after the live stream, the performance cannot be watched back.

No, if you pause the live stream and play again later, the stream will start at the live moment. It will not be recorded.

You can, but switching devices during the live stream is not recommended. We cannot guarantee that the stream will continue to work.

We recommend using the link on 1 device.

The video works best on an Internet browser that is up to date. Suitable browsers for example include Google Chrome, Firefox and Safari.

We recommend NOT forwarding the link to anyone else if you want to watch the show yourself. This is because the live stream can only be viewed from 1 device. Whoever clicks the link first can watch.

After your payment you will receive a unique link in the email address you used. Perhaps the mail ended up in your spam box, you can search the subject of the confirmation mail, it starts with: 'Please, your unique link for...'. Can't find the link? Send a mail to digitaaltheater@ndt.nl

Unfortunately, this is not possible now. The unique link is linked to the e-mail address you use to place an order. However, you can add someone else's email address when ordering and complete the payment for that person.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. Next, click the icon with three dots in the upper right corner of the Chrome window.
4. Open the cast menu and select the Chromecast device to which you want to cast.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Apple TV or television with Airplay support.
2. Open the event in the Safari browser.
3. When you're connected to the right network you should see an Airplay icon in the bottom right corner of the video player. Click this icon to start casting to your Apple TV.
4. Don't see an icon in the player? Try casting directly from your operating system, MacOS or iOS.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. When you're connected to the right network you should see a Chromecast icon in the bottom right corner of the video player. Click this icon to start casting.
4. Don't see an icon in the player? Try casting directly from the Google Chrome browser (See below for further information).

It is often sufficient to refresh the page your browser.This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). Often the browser also has an icon (round arrow) that can be used to refresh the page. Click the "start video" button and then the play button to start the video.

If the video is still not working properly, you can try the following options:
- Check the access link. Is it the correct link from the confirmation email?
- Check your browser and if it has been recently updated. Suitable browsers are Google Chrome, Firefox en Safari.
- Check that your device's battery is sufficiently charged.

Didn't help? Contact us via digitaaltheater@ndt.nl

During a livestream, our online help desk is available to you via the chat in Digital Theater. Open the chat via the icon at the bottom right. It is also possible to receive help directly via an email to digitaaltheater@ndt.nl